Returns & Exchanges
At Something Went Wrong, we believe beauty should be stress-free, which is why we offer a 30-day window for returns on all products that didn't quite meet your expectations. Whether the shade was off or the formula wasn't a match, we are here to make it right.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the products in their original packaging, ensuring all lids are tightened to prevent leaks during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing